• "The amount of support calls have dropped dramatically since we have your materials and manual in the field".
  - Product Manager - DSP Technology
  
  
• You have provided us with the direction we needed to move our customer support situation from problematic to positive".
  - Dir. of Product Support - Fujitsu
  
  
• "Your procedures and training allows us to use lower cost technical people for support, product bring-up, and final test".
  - Dir. of Manufacturing (Iomega) - Phase Metrics
  
  
• "The previous (in-house produced) manual was an embarrassment - this new manual is the quality that this product and our users deserve".
  - Project Manager - GE
  
  
• "This material is powerful marketing information - it is very useful to our sales force".
  - Marketing Manager - DSP Technology
  
  
• "I am amazed at how few changes I have to make in the drafts".
  - Clinical App. Specialist -VingMed
  
  
• "I have worked with writers before, but none like you. You save me so much time, and put out much better quality materials than we could do ourselves".
  - Dir. of Engineering - Helios Inc.
  
  
• "The quality of your training and manuals assures us that we will get excellent support from you".
  - comment from a new customer of one of our clients
  
  
• "You have a unique ability to calibrate to the audience in a way that is not intrusive or intimidating, and adjust the presentation and material in a professional manner. You project enthusiasm, which is reflected in the audience's interest, absorption, and retention - and we see the results in their performance".
  - Applications Manager - Phase Metrics
  
  
• "Your method of interviewing brings out the important details. You have proven that you can deliver quality materials and solutions in a very short time frame".
  - Senior Systems Engineer - Boston Scientific
  
  
• "Your analysis, procedures, and training have enabled us to improve customer satisfaction and reduce our support workload".
  - Customer Support Mgr. - Phase Metrics
  
  
• "Your contribution has been extremely significant in establishing the credibility of Helios to our customers".
  - President - Helios Inc.

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Serving California Businesses since 1978